Case Studies
AI Proof of Concept for a National Vehicle Group
A major entity in the Australian vehicle industry identified operational challenges within its repairs division. This segment represented the biggest...
AI Risk Management Agents for an Australian Bank
An Australian bank needed to enhance its risk management capabilities to meet complex regulatory demands. Traditional methods were resource-intensive and...
Assistance for an Off-Track Transformation Project
MXA was engaged to provide a health check to validate whether the project is on track and delivering the right benefits.
Business Case for Replacement of a Key Information System
MXA was engaged to undertake comprehensive user research, market research and a feasibility study to inform the development of a detailed business case for...
Continuous Service Improvement for a Division of a Large Organisation
MXA was engaged by the Department of Human Services to assist the Child Support, Indigenous and Tailored Services Division prioritise and plan for...
Data and Analytics Strategy for a Federal Government Agency
A Federal Government agency faced a growing challenge in scaling its data and analytics capability to match the complexity and ambition of its mission. The...
Data Classification and Risk Assessment
MXA was engaged by the Treasury to perform a risk assessment of a cloud-based analysis tool. This assessment included investigation of the data that was to...
Data Lakehouse and Customer Experience Platform for a Leisure Operator
The organisation, a national leisure operator undergoing significant expansion, required a robust and scalable ICT environment. Their existing...
Data Management and Analytics Assessment
MXA was engaged by the Department of the Environment and Energy (the Department) to undertake an independent assessment and advise on an uplift strategy for...
Data Strategy for a National Law Firm
A rapidly expanding national law firm aimed to drive growth through technological enablement. However, their initiatives were constrained by a fragmented...
Design & Architecture for a Data Management System Replacement
We were engaged to develop functional and non-functional requirements documents for the Reporting and Data Management System Replacement Project to support...
Developing a Program Strategy for a Large Organisation
Immigration Reform (the Program) is an ambitious program to transform Australia’s visa services over the next decade. MXA were engaged in a strategic...
Developing a Release Management Framework
MXA was engaged to develop a Release Management Framework to support the Department of Defence’s End User Computing (EUC) On-Going Support (OGS) program.
Developing a Whole-of-Government Hosting Strategy
MXA was engaged as an independent strategic partner to assist with the development of a Whole of Government Hosting Strategy.
Developing an Operating Model for Airport Arrivals Processing
MXA was engaged as an independent strategic partner to assist the Department in developing an end-to-end operating model that described the intended future...
Developing Cloud Options, Strategy and Cloud Operating Model
We were engaged as a strategic partner to assist the Department in developing a direction for their cloud service offering.
End-to-End Business Model Review for a Large Government Service Provider
MXA was engaged by the Department of Employment, Skills, Small and Family Business (Employment) to conduct a health check on the Technology and Services...
Establishing a $20m Service Delivery Channel Transformation Program
We were engaged to assist IP Australia develop a business case supporting the agency’s Transactional Services Digital Strategy.
Establishing an Enterprise Architecture Capability
We were engaged by the Australian Institute of Health and Welfare (AIHW) to aid in establishing an enterprise architecture capability and confirming the...
First and Second Pass Business Case for a Large Service Program
MXA was engaged to deliver various services over three years through seven related engagements. During this time, MXA developed a detailed second pass...
First Pass Business Case for a $65m Transformation Program
MXA developed a business case for the $65m Vet Student Loans (VSL) program and chaperoned it through the Department of Finance and DTA processes for...
ICT Strategy and Roadmap
We were engaged to help articulate IBA’s IT Strategy for 2019 – 2023 and how it supports the vision of the organisation. We assisted in defining the...
Operating Model Design for a Government Revenue Office
MXA was engaged to design and deliver a change program centred on a new operating model for a Government Revenue Office. The objective was to translate the...
Order-to-Cash Platform Procurement for an International Professional Services Group
The organisation, an international professional services group comprising multiple member firms operating across Australia, New Zealand, Canada, and Asia,...
Pricing Optimisation Model for a Leisure and Hospitality Operator
The organisation sought to optimise its pricing strategy ahead of a critical peak season to maximise net revenue. They required a sophisticated, data-driven...
Process Discovery and AI Prototype for an International Professional Services Group
The organisation faced operational challenges with high-volume renewals and lodgement processes that were heavily reliant on manual effort, creating...
Secure Hosting Services
We were engaged by Education Services Australia (ESA) to conduct a market scan and create a market strategy for commercialising the GovZone Secure Hosting...
Software Development and Outsourcing Capability Review
MXA was engaged by a Federal Government Department to conduct an independent capability review of their software development and outsourcing practices. The...
Strategic Platform Assessment for a Federal Government Department
The Department manages a vast array of external stakeholder interactions across a fragmented landscape of systems specific to individual teams, resulting in...
Technical Due Diligence and Risk Assessment for a Leisure Operator
The organisation was implementing a strategic Data and CRM platform and faced a critical decision: whether to adopt a proprietary data automation tool...
